Alarm Notifications

Alarm Notifications, including emails, can be configured by Company Administrators according to their preferences. Options include In-App Notifications, specified user email, Site Manager email (set by site on each General Info page), and custom emails, for example, alerts@acme-solar.com.

In the portal, Company Administrators are users with the Admin role.

Company-wide Settings#

Open Settings > Notification ("Event notifications (Company-wide)"). Each event type is a row, including the Critical, High, and Routine alarm severities, and can be enabled or disabled.

• Delivery Method: In App Notifications and Email.
• Targeted Users: Site Managers and Other Users (a multi-select of specific users).

Users with the User role can view this page, but only Admins and Super Admins can change delivery methods or targeted users.

Site Notifications#

Each site has a Notifications page where alarms are matched to delivery options. Columns are Alarm Name, Standard Notification Channels, Emails, and Urgency. Use ADD NEW NOTIFICATION to add a row.

• Standard Notification Channels: Email Site Managers, App, and Daily Report.
• Emails: custom email addresses to notify in addition to the standard channels.

Related#

• Events: Alarms are one of the Event Types.
• Daily Status Report: a daily summary that includes open Alarms.